Frequently Asked Questions (FAQ)

Yes, this is necessary to ensure a smooth process. Don’t worry, your personal data will only be used for the stated purpose of the purchase process. For other areas, separate consent is required.

This is reserved for our dealers only. As a private customer, please create an account in the online shop and follow the further steps. However, if you have problems with your order, we can be reached by phone at +49 (0)851 / 987 956 10 and by email at office@protective-sports.com

To avoid a long waiting time, our logistics processes are not designed for cancellations and changes. In order to be able to intervene in case of doubt, we recommend that you contact us as soon as possible – preferably by phone at +49 851 98795610. However, this does not constitute a right to cancellation.

Yes, there is – here is the distinction between bike or Nordic, as well as between men, women and unisex clothing. For warmers, gloves and shoes, the table is below.

We offer the following payment options on our website (you can find the data protection regulations in our privacy policy)

• PayPal
• Transfer
• Instant banking via Klarna
• Klarna Pay Later
• Klarna Pay Now
• Giropay
• Credit card

The voucher code can be entered during the ordering process. The amount will then be automatically deducted from the order total. Please note the requirements for redeeming the respective voucher.

Our partner is DHL Paket GmbH and UPS is responsible for returns exclusively DHL.

As a rule, the goods are at their destination within Germany in 1-3 working days.
Within the EU, the goods reach their destination in a maximum of 7 working days.

We ship your goods free of charge within Germany and the EU.

If the delivery is made to a non-EU country, further customs duties, taxes or fees may have to be paid by the customer, but not to the provider, but to the customs or tax authorities responsible there. We recommend that you check with the customs or tax authorities for details before ordering.

All orders at PROTECTIVE can be returned within 30 days for a full refund – with PROTECTIVE you will not incur any additional costs!

Environmental considerations are very important to us in the company. Therefore, we want to avoid a high volume of returns. Please help the environment and only return in individual cases.

We will issue a free return label in your account .
Please click here

If you have any problems or questions, please contact office@protective-sports.com or call +49 851 987956-10.

Sign in to the toolbar under “My Account”. Under “Addresses” it is possible to store the billing and delivery address and can be changed. Under “Account Details” you can change the password for the account.

Your personal data will be stored for order processing and in the course of the customer account. Further use can be found in the privacy policy of the site.