{"id":22172,"date":"2022-06-01T11:11:09","date_gmt":"2022-06-01T09:11:09","guid":{"rendered":"https:\/\/protective-sports.com\/echtheit-von-bewertungen\/"},"modified":"2026-10-15T17:59:14","modified_gmt":"2026-10-15T15:59:14","slug":"echtheit-von-bewertungen","status":"publish","type":"page","link":"https:\/\/protective-sports.com\/en\/echtheit-von-bewertungen\/","title":{"rendered":"Authenticity of reviews"},"content":{"rendered":"

Reviews help you decide what to buy, but only if they are genuine. That is why we explain openly here how reviews at PROTECTIVE® Sports come about, what the labels tell you and how we deal with criticism.<\/p>\n

Only genuine buyers can review<\/h2>\n

In the shop, only customers who bought the product from us can review it. After your purchase, we invite you by email to review the goods. This personal invitation link ensures that every review is backed by a genuine order. We do not allow anonymous or invented reviews without a link to a purchase.<\/p>\n

What \u201cVerified buyer\u201d means<\/h2>\n

If a review carries the \u201cVerified buyer\u201d<\/strong> check mark, we were able to match it unambiguously to a completed order in our shop. The match is made via the order ID, that is, the proof that this product was actually bought from us. Reviews from OTTO:<\/strong> In addition, we show reviews from verified purchases via our OTTO Marketplace account. These are clearly marked \u201cVerified by OTTO Marketplace\u201d so that you can recognise the source at any time. We imported the OTTO reviews on 30 June and on 8 October 2026, with all star ratings, where the product is available in the shop.<\/p>\n

What \u201cUnverified purchase\u201d means<\/h2>\n

Occasionally we receive a review that we cannot match to a specific order, for example because the order was placed with a different email address from the one given with the review. We label such reviews transparently as \u201cUnverified purchase\u201d<\/strong>. They are still displayed, but you can see at a glance that the link to a purchase could not be confirmed automatically in this case.<\/p>\n

How the reviews come about<\/h2>\n

After you receive your order, we send you an invitation to leave a review. You award stars, can optionally write a text and can give feedback on individual features such as fit or quality. In the shop, we collect reviews only this way. The only other source is the reviews from OTTO mentioned above.<\/p>\n

Spam is removed, criticism stays<\/h2>\n

We check incoming reviews before they go online. In doing so, we remove only spam, insults, unlawful content or clearly off-topic texts. We do not delete negative or critical reviews from the shop.<\/strong> Honest criticism is part of it and helps both you and us.<\/p>\n

No paid or rewarded reviews<\/h2>\n

We do not pay anyone for a review and we do not tie reviews to discounts, vouchers or other benefits. How you rate a product affects neither the shipping of your order nor your price.<\/p>\n

How we calculate the stars<\/h2>\n

The average star rating of a product is based on all published reviews of that product, including those from OTTO. It is unweighted; we do not exclude individual votes.<\/p>\n

Latest reviews from our shop<\/h2>\n

See for yourself: here you can see the latest reviews from our shop, straight from the system and unfiltered. Verified purchases are labelled accordingly.<\/p>\n

4.3<\/span><\/div>
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\n<\/svg>\n\n<\/svg>\n\n<\/svg>\n\n<\/svg>\n\n<\/svg>\n<\/div><\/div><\/div>
Based on 153 reviews<\/div><\/div>
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5<\/span><\/svg><\/span><\/span><\/div>
60<\/div><\/div><\/div><\/div>
60%<\/span><\/div><\/div>
4<\/span><\/svg><\/span><\/span><\/div>
23<\/div><\/div><\/div><\/div>
23%<\/span><\/div><\/div>
3<\/span><\/svg><\/span><\/span><\/div>
10<\/div><\/div><\/div><\/div>
10%<\/span><\/div><\/div>
2<\/span><\/svg><\/span><\/span><\/div>
3<\/div><\/div><\/div><\/div>
3%<\/span><\/div><\/div>
1<\/span><\/svg><\/span><\/span><\/div>
4<\/div><\/div><\/div><\/div>
4%<\/span><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t
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1-5 of 153 reviews<\/div>