{"id":83,"date":"2013-08-11T20:13:42","date_gmt":"2013-08-11T20:13:42","guid":{"rendered":"http:\/\/localhost:8888\/test\/?page_id=545"},"modified":"2026-10-15T17:59:18","modified_gmt":"2026-10-15T15:59:18","slug":"faq","status":"publish","type":"page","link":"https:\/\/protective-sports.com\/en\/ueber-uns\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"psr-home psr-content psr-service\">\n  <div class=\"psr-wrap\">\n    <div class=\"psr-page-head\">\n      <nav class=\"psr-crumb\" aria-label=\"Brotkrumen\"><a href=\"https:\/\/protective-sports.com\/en\/\">Home<\/a><span aria-hidden=\"true\">\/<\/span><span aria-current=\"page\">H&auml;ufige Fragen<\/span><\/nav>      <span class=\"psr-kicker\">Service<\/span>\n      <h1>H&auml;ufige Fragen.<\/h1>\n      <p>Bestellung, Bezahlung, Versand, Retoure und Kundenkonto. Wenn deine Frage fehlt, schreib uns.<\/p>\n    <\/div>\n    <div class=\"psr-faq-groups\">\n            <section class=\"psr-faq-group\">\n        <h2>Bestellung<\/h2>\n        <div class=\"psr-faq\">\n                    <details class=\"psr-faq-item\"><summary>Wie finde ich einen bestimmten Artikel im Shop?<\/summary><p>\u00dcber die Suche oben rechts: Modellname wie P-Rain II, ein Artikel wie Regenjacke oder eine Gr\u00f6\u00dfe. Oder \u00fcber das Men\u00fc nach Damen, Herren, Outdoor und Outlet, dort nach Typ, und mit dem Filter nach Gr\u00f6\u00dfe und Farbe.<\/p><\/details>\n                    <details class=\"psr-faq-item\"><summary>Muss ich mich f\u00fcr eine Bestellung anmelden?<\/summary><p>Nein. Du kannst auch ohne Kundenkonto bestellen. Deine Daten nutzen wir f\u00fcr die Kaufabwicklung, alles Weitere nur mit deiner gesonderten Einwilligung.<\/p><\/details>\n                    <details class=\"psr-faq-item\"><summary>Kann ich auch telefonisch oder per E-Mail bestellen?<\/summary><p>Das geht nur f\u00fcr unsere H\u00e4ndler. Als Privatkunde bestellst du \u00fcber den Shop. Wenn dabei etwas hakt, erreichst du uns unter +49 851 98795610 oder office@protective-sports.com.<\/p><\/details>\n                    <details class=\"psr-faq-item\"><summary>Kann ich meine Bestellung nachtr\u00e4glich \u00e4ndern oder stornieren?<\/summary><p>Unsere Logistik ist auf schnellen Versand ausgelegt, nicht auf \u00c4nderungen. Wenn du eingreifen musst, ruf so schnell wie m\u00f6glich an: +49 851 98795610. Einen Anspruch auf Stornierung gibt es dadurch nicht.<\/p><\/details>\n                    <details class=\"psr-faq-item\"><summary>Gibt es eine Gr\u00f6\u00dfentabelle?<\/summary><p>Ja. Auf der Produktseite findest du bei der Gr\u00f6\u00dfenwahl die Gr\u00f6\u00dfentabelle mit Ma\u00dfen in cm, getrennt nach Damen, Herren und Unisex. F\u00fcr Arm- und Beinlinge, Handschuhe und Schuhe steht die Tabelle ebenfalls am Produkt. Zwischen zwei Gr\u00f6\u00dfen? Dann hilft der <a href=\"https:\/\/protective-sports.com\/en\/ratgeber\/\">Ratgeber<\/a>.<\/p><\/details>\n                  <\/div>\n      <\/section>\n            <section class=\"psr-faq-group\">\n        <h2>Bezahlung<\/h2>\n        <div class=\"psr-faq\">\n                    <details class=\"psr-faq-item\"><summary>Wie kann ich bezahlen?<\/summary><p>PayPal, Klarna und Kreditkarte. Die Datenschutzhinweise dazu stehen in der <a href=\"https:\/\/protective-sports.com\/en\/datenschutzerklaerung\/\">Datenschutzerkl\u00e4rung<\/a>.<\/p><\/details>\n                    <details class=\"psr-faq-item\"><summary>Wie l\u00f6se ich einen Gutschein ein?<\/summary><p>Den Code gibst du im Warenkorb oder an der Kasse in das Feld \u201eGutschein- oder Rabattcode\u201c ein, der Betrag wird gleich abgezogen. Was \u00fcbrig bleibt, bleibt auf dem Gutschein und kann f\u00fcr den n\u00e4chsten Einkauf verwendet werden. Wie viel noch drauf ist, siehst du unter <a href=\"https:\/\/protective-sports.com\/en\/gutschein-guthaben\/\">Guthaben pr\u00fcfen<\/a>. Es gelten die Bedingungen in den <a href=\"https:\/\/protective-sports.com\/en\/agb\/\">AGB unter \u00a7 10<\/a>.<\/p><\/details><details class=\"psr-faq-item\"><summary>Kann ich einen Gutschein verschenken?<\/summary><p>Ja, mit unserem <a href=\"https:\/\/protective-sports.com\/en\/product\/geschenkgutschein\/\">Geschenkgutschein<\/a> ab 20 \u20ac. Er kommt per Mail, sofort oder an einem Tag deiner Wahl, mit Gutscheincode und einer Druckfassung.<\/p><\/details>\n                  <\/div>\n      <\/section>\n            <section class=\"psr-faq-group\">\n        <h2>Lieferung und Versand<\/h2>\n        <div class=\"psr-faq\">\n                    <details class=\"psr-faq-item\"><summary>Mit welchem Logistikpartner wird versendet?<\/summary><p>Mit DHL Paket und UPS. Retouren laufen ausschlie\u00dflich \u00fcber DHL.<\/p><\/details>\n                    <details class=\"psr-faq-item\"><summary>Wann ist die Ware bei mir?<\/summary><p>Innerhalb Deutschlands in der Regel in 1 bis 3 Werktagen, innerhalb der EU in h\u00f6chstens 7 Werktagen.<\/p><\/details>\n                    <details class=\"psr-faq-item\"><summary>In welche L\u00e4nder wird versendet, und was kostet der Versand?<\/summary><p>Innerhalb Deutschlands und der EU versenden wir kostenlos. Bei Lieferungen au\u00dferhalb der EU k\u00f6nnen Z\u00f6lle, Steuern oder Geb\u00fchren anfallen. Die zahlst du an die Zoll- oder Steuerbeh\u00f6rde vor Ort, nicht an uns. Frag die Details am besten vor der Bestellung dort nach.<\/p><\/details>\n                    <details class=\"psr-faq-item\"><summary>Kann ich die Ware umtauschen? Was kostet eine Retoure?<\/summary><p>Du kannst jede Bestellung innerhalb von 30 Tagen zur\u00fcckschicken und bekommst den vollen Kaufpreis erstattet. Die Retoure kostet dich nichts, das Retourenetikett stellen wir dir in deinem <a href=\"https:\/\/protective-sports.com\/en\/mein-account\/\">Kundenkonto<\/a> bereit. Eine Bitte: Jede Retoure f\u00e4hrt zweimal durchs Land. Bestell lieber mit Gr\u00f6\u00dfentabelle als auf Verdacht. Bei Fragen: office@protective-sports.com oder +49 851 98795610.<\/p><\/details>\n                  <\/div>\n      <\/section>\n            <section class=\"psr-faq-group\">\n        <h2>Mein Konto<\/h2>\n        <div class=\"psr-faq\">\n                    <details class=\"psr-faq-item\"><summary>Wo kann ich meine Daten einsehen, \u00e4ndern oder l\u00f6schen?<\/summary><p>Unter <a href=\"https:\/\/protective-sports.com\/en\/mein-account\/\">Mein Konto<\/a> oben rechts. Bei \u201eAdressen\u201c pflegst du Rechnungs- und Lieferadresse, bei \u201eKontodetails\u201c \u00e4nderst du dein Passwort.<\/p><\/details>\n                    <details class=\"psr-faq-item\"><summary>Ich habe mein Passwort vergessen. Was kann ich tun?<\/summary><p>Unter Mein Konto auf <a href=\"https:\/\/protective-sports.com\/en\/mein-account\/lost-password\/\">Passwort vergessen<\/a> gehen, E-Mail-Adresse eingeben, den Link aus der Mail \u00f6ffnen und ein neues Passwort setzen.<\/p><\/details>\n                    <details class=\"psr-faq-item\"><summary>Was passiert mit meinen pers\u00f6nlichen Daten?<\/summary><p>Wir speichern sie f\u00fcr die Auftragsabwicklung und dein Kundenkonto. Alles Weitere steht in der <a href=\"https:\/\/protective-sports.com\/en\/datenschutzerklaerung\/\">Datenschutzerkl\u00e4rung<\/a>.<\/p><\/details>\n                  <\/div>\n      <\/section>\n          <\/div>\n    <div class=\"psr-faq-contact\">\n      <div><span class=\"psr-kicker\">Nichts dabei?<\/span><h2>Dann frag uns direkt.<\/h2><\/div>\n      <div class=\"psr-faq-contact-links\"><a href=\"mailto:office@protective-sports.com\">office@protective-sports.com<\/a><a href=\"tel:+4985198795610\">+49 851 98795610<\/a><span>Mo bis Fr, 8 bis 17 Uhr<\/span><\/div>\n    <\/div>\n  <\/div>\n<\/div>\n<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How do I find a specific item in the shop?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Use the search at the top right: a model name such as P-Rain II, an item such as rain jacket, or a size. 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