Frequently asked questions.
Orders, payment, shipping, returns and customer account. If your question is missing, write to us.
Order
How do I find a specific item in the shop?
Use the search at the top right: a model name such as P-Rain II, an item such as rain jacket, or a size. Or use the menu by Women, Men, Outdoor and Outlet, then by type, and the filter by size and colour.
Do I need to sign in to place an order?
No. You can also order without a customer account. We use your data to process the purchase, and anything beyond that only with your separate consent.
Can I also order by phone or email?
That is only possible for our retailers. As a private customer, you order through the shop. If something goes wrong, you can reach us at +49 851 98795610 or office@protective-sports.com.
Can I change or cancel my order afterwards?
Our logistics are set up for fast shipping, not for changes. If you need to step in, call as soon as possible: +49 851 98795610. This does not give you a right to cancellation.
Is there a size chart?
Yes. On the product page, next to the size selection, you will find the size chart with measurements in cm, split into women, men and unisex. For arm and leg warmers, gloves and shoes, the chart is also on the product. Between two sizes? Then take a look at the Guide.
Payment
How can I pay?
PayPal, Klarna and credit card. The related privacy information is in the Privacy policy.
How do I redeem a voucher?
Enter the code in the cart or at checkout in the field “Voucher or discount code”, the amount is deducted straight away. Whatever is left stays on the voucher and can be used for your next purchase. You can see how much is left under Check balance. Subject to section 10 of our terms and conditions.
Can I give a voucher as a gift?
Yes, with our Gift voucher from €20. It arrives by email, instantly or on a day of your choice, with a voucher code and a printable version.
Delivery and shipping
Which logistics partner do you ship with?
With DHL Paket and UPS. Returns are handled exclusively via DHL.
When will my order arrive?
Within Germany usually in 1 to 3 working days, within the EU in no more than 7 working days.
Which countries do you ship to, and what does shipping cost?
Shipping within Germany and the EU is free. For deliveries outside the EU, customs duties, taxes or fees may apply. You pay these to the local customs or tax authority, not to us. It is best to check the details with them before ordering.
Can I exchange an item? What does a return cost?
You can send back any order within 30 days and get the full purchase price refunded. The return costs you nothing: you will find the return label in your customer account ready for you. One request: every return travels across the country twice. Please order using the size chart rather than on a hunch. Questions: office@protective-sports.com or +49 851 98795610.
My account
Where can I view, change or delete my data?
Unter My account at the top right. Under “Addresses” you manage your billing and delivery address, under “Account details” you change your password.
I have forgotten my password. What can I do?
In My account, click Lost your password and enter your email address, open the link in the email and set a new password.
What happens to my personal data?
We store it for processing your order and for your customer account. Everything else is in the Privacy policy.
